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Frequently Asked Questions
We invite you to explore our creations in person at our Heidelberg location. To schedule an appointment, please contact us at info@ateliersofia-finejewelry.com.
Our collection will be presented in selected cities from time to time. Our newsletter will inform you about everything regularly.
Our creations are carefully handcrafted for you by our goldsmiths in Pforzheim with the utmost precision and care. Custom pieces are crafted and shipped within 2–4 weeks while in-stock creations are dispatched within 2–4 working days.
We deliver to the following countries:
Albania, Andorra, Armenia, Azerbaijan, Azores, Belgium, Bosnia-Herzegovina,
Bulgaria, China, Denmark, Germany, England, Estonia, Faroe Islands, Finland,
France, Georgia, Gibraltar, Greece, Greenland, Hong Kong, India, Iceland, Italy,
Japan, Canada, Channel Islands (Jersey, Guernsey), Canary Islands, Kazakhstan, Kyrgyzstan,
Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Moldova,
Monaco, Montenegro, Netherlands, Northern Ireland, North Macedonia, Norway, Austria,
Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Scotland, Serbia, Singapore,
Slovak Republic, Slovenia, Spain (except Canary Islands, Ceuta and
Melilla), Taiwan, Thailand, Czech Republic, Türkiye, Hungary, United States of
America, Wales, Cyprus.
If your delivery country is not listed, please contact our customer service for assistance.
We are pleased to engrave your creation upon request for a surcharge of 30 euros. Please contact us at info@ateliersofia-finejewelry.com for more details. Kindly note that personalized creations are excluded from cancellation, so please take this into account before placing your order.
The refund will be processed to your original payment method, typically followed within 10 working days, depending on your financial institution.
If you have any further questions, please contact our customer service at info@ateliersofia-finejewelry.com.
We will respond to your inquiry as quickly as possible.